Procedure of “Consideration of complaints and appeals” (farther - Procedure) is component part of control system and intended for providing of effective and effective consideration of complaints and appeals. Policy - timely reacting on complaints and reclamations of customers, effective collaboration with them, foresight of necessities of customers with the aim of the economy growing in accordance with the surrounding terms of market by upgrading of inspection of the products declared in industry of accreditation Procedure spreads to guidance of органа from an inspection and his subdivisions. Procedure is used in case of receipt to the organ from the inspection of complaints and appeals from the організацій- customers of works from an inspection in relation to operating and decisions of experts under the evaluation of accordance. Becoming familiar is fully possible after reference: to revise